Returns & Refunds Policy
Last updated: September 18, 2026
This policy applies to physical goods sold directly through the DeckTradr Shop—including sealed trading card products, booster boxes and packs, collection or specialty boxes, individual cards, and card supplies or accessories—and to DeckTradr memberships.
Factory-sealed products are non-returnable
Except for an approved damaged, defective, incorrect, or missing-item claim described below, any product sold and shipped in factory-sealed condition is final sale and cannot be returned or exchanged, even if it is reported as unopened. This includes booster boxes, booster packs, manufacturer-sealed collection or specialty boxes, tins, blister packs, and other sealed TCG or collectible products.
Once a sealed collectible leaves our custody, we cannot verify that its seal, contents, or condition have not been opened, searched, weighed, resealed, substituted, or otherwise tampered with. This rule protects customers and the integrity and authenticity of the products we sell.
Other physical products
Except for the order problems described below, individual cards, supplies, accessories, and other nonsealed physical products are also final sale. We do not accept returns, refunds, or exchanges for a change of mind, price changes after purchase, duplicate purchases, or packaging preferences.
Damaged, defective, incorrect, or missing items
If an item arrives damaged or defective, or your order contains the wrong item or is missing an item, email orders@decktradr.com within 7 calendar days after delivery. Include your order number, a description of the problem, and clear photos of the product, its packaging, and the shipping carton. Please keep all packaging while we review the claim.
Do not send an item back without authorization. After reviewing an eligible claim, DeckTradr may provide a replacement when available, a refund to the original payment method, or store credit. If we require an approved item to be returned, we will provide return instructions and a prepaid shipping label; customers are not charged return shipping for an approved claim. Unauthorized returns may be refused.
Order cancellations
Contact orders@decktradr.com as soon as possible if you need to cancel an order. Cancellation is not guaranteed after fulfillment begins. If we approve a cancellation before shipment, we will return the canceled amount to the original payment method.
Refund timing
We submit approved refunds to the original payment method promptly. Your bank or card issuer may need additional time to post the credit. Shipping charges are refundable only when included in an approved claim or when required by law.
Membership cancellations and refunds
You may cancel a DeckTradr membership at any time. Cancellation stops the next renewal, and membership access continues through the end of the current paid billing period. We do not provide prorated refunds or credits for partially used billing periods except where required by law or expressly approved by DeckTradr. Memberships billed through an app marketplace are also subject to that marketplace's cancellation and refund rules.
Your legal rights
Nothing in this policy limits any consumer right or remedy that cannot be waived under applicable law.
Contact us
For shop orders, email orders@decktradr.com. For membership or general support, email support@decktradr.com. You can also visit our contact page.